Returns & Exchanges

We want you to be fully satisfied with every piece you buy from us. If you are not, you may return or exchange it subject to the policies below. Delivery fees are non-refundable except in the case of a manufacturing defect or transit damage.

Return Policy

Item Type	Return Policy
Made-to-Order Furniture, Upholstery, Stone and Custom Pieces	48 hours to cancel. Made to your specifications and submitted for fabrication at the time of your order. Cancel within 48 hours of ordering for a full refund, no fee. After 48 hours, fabrication has begun and the order cannot be cancelled, altered, returned or exchanged. Many of our pieces are made from natural materials. Marble and other natural stone vary in veining, color and figure from block to block. Wood varies in grain and takes finish differently from board to board. Leather carries the marks of the hide. These are normal characteristics that do not affect performance and are not considered a manufacturing defect.
Plumbing, Lighting and Mounted Hardware	Non-returnable once installed. Faucets, tub fillers, shower systems and plumbing that have been connected to water cannot be returned or exchanged. Lighting cannot be returned or exchanged once installed. Mounted hardware cannot be returned once fitted. Uninstalled items in original packaging follow the Non-Furniture policy below.
Non-Furniture Items — bedding and textiles, tableware, decorative accessories, mirrors, pillows and throws, bath accessories, switches	7 days. Must be returned unused and in original product packaging. Contact us first for a return authorization; returns sent without authorization cannot be accepted. Authorized returns must be postmarked within 7 days of the delivery date. A 25% restocking fee applies and return shipping is at your expense.
Clearance, One-of-a-Kind and Custom Pieces	Cannot be returned or exchanged. If refused or returned after delivery, a 50% restocking fee will be applied.

In Case of Damage

It is your responsibility to inspect your piece upon delivery. Any damage must be noted on the delivery receipt at the time of delivery. Damage not noted on the delivery receipt will be considered customer damage and is not warranted.

If you discover concealed damage or a defect after delivery, contact us within 14 days with photographs. After 14 days, variances will be considered acceptable and will not be accepted for return or exchange. We will repair or replace the piece at no cost to you, including delivery.

Nothing in this policy affects your statutory rights in respect of goods that are damaged, defective, or not as described.

Fit and Access

It is your responsibility to ensure furnishings fit through all doorways, stairwells and interior structures and into the intended space. Boxed dimensions are listed on every product page.

Items returned or refused because they do not fit will be refunded only in the form of a store credit, less the delivery fee and any applicable restocking fee.

Proof of Purchase

For any return, exchange or service claim, proof of purchase in the form of your original receipt is required.

Credits and Refunds

Taxes paid will be refunded in accordance with applicable law
Delivery fees will not be refunded unless the item is found to have a manufacturing defect or was damaged in transit
Restocking fees apply to merchandise returned for reasons other than manufacturing defect or damage
We reserve the right to refuse a return or exchange where an item is not in as-new condition due to damage or misuse
Refunds are issued to the original form of payment once the item has been received and inspected

Service Requests

Email [address] or call [number]. We answer within one business day.