FAQ

Ordering

How long will my piece take?
Made-to-order pieces ship in 8–12 weeks. You'll receive a confirmation when your order enters production and again when it's ready to schedule delivery.

Can I see the materials before I order?
Yes, and we recommend it. Samples are $5, refunded against your order, and ship in 5–7 days. Fabric, stone, wood and leather all read differently under your own light, and a sample is the cheapest insurance available on a piece at this price.

Will my piece look exactly like the photograph?
Not exactly, and that's the point. Marble varies in veining and color from block to block. Wood varies in grain and takes finish differently from board to board. Leather carries the marks of the hide. These variations are characteristic of natural materials and are why no two pieces are identical.

Can I change or cancel my order?
Within 48 hours of ordering, yes — full refund, no fee. After that, fabrication has begun and the order can't be changed or cancelled.

Delivery

What does white glove delivery include?
Our team brings the piece into your room of choice, assembles it as required, and removes all packaging. It's complimentary on orders over $6,000.

Will it fit through my door?
Boxed dimensions are listed on every product page — check them against your doorways, stairwells and any tight turns before ordering. This is the most common delivery problem and the easiest to avoid. If you're unsure, send us your measurements and we'll tell you.

Where do you deliver?
[Continental United States. / Add your actual coverage.]

What if something arrives damaged?
Inspect your piece while the delivery team is present and note anything visible on the delivery receipt. If you find damage afterwards, contact us within 14 days with photographs and we'll repair or replace it at no cost.

Working with us

Do you work with designers?
Yes. We offer trade pricing and account terms for interior designers, architects and specifiers.

Can you help me specify a whole room?
Yes. Our design consultation covers materials, scale and full-room specification, including custom pieces made for your project.

Can I order something that isn't on the site?
Often. Get in touch and tell us what you're trying to achieve.

Care and returns

How do I look after my piece?
Care instructions are on every product page, specific to the materials in that piece.

What's your returns policy?
Made-to-order pieces are final after 48 hours. Non-furniture items may be returned within 7 days. See our full returns policy.

Still have a question?
Email info@eumolpia.com or call [number]. We answer within one business day.